Plan validity

The applicable plan and validity period should be shown or communicated at purchase or activation. Plan access begins according to the activation and subscription rules applied to that medal.

Expiry

When a plan expires, plan-restricted features can become unavailable until access is restored through an eligible renewal or plan change.

Stored information after a plan change

SmartTapply is designed so that a downgrade or expiry does not intentionally delete restricted records solely because access changed. Restricted information may simply become unavailable while the lower plan is active.

Renewal

A new store purchase is not automatically treated as renewal or upgrade of an existing pet subscription. Renewal or plan changes must be applied through the supported SmartTapply process.

Automatic renewal

SmartTapply should not charge an automatic renewal unless that arrangement is clearly disclosed and accepted before the charge. Any future recurring billing terms must be presented separately at purchase.

Feature changes

Plan features may evolve as SmartTapply develops. Material changes affecting an active paid service should be communicated appropriately.