Does SmartTapply track my pet by GPS?

No. The medal is not a GPS tracker. A person who scans the medal may be able to share a location only where that feature is available and permission is granted on their device.

Do I need an app?

The core QR experience works through a supported web browser. Some devices may also allow SmartTapply to be installed as a Web App.

How do I activate a medal?

Scan the QR code or open the activation link, verify your email using the one-time code, then create or select the pet profile and complete the required information.

Can another person change my pet profile after scanning?

No. Public scanning is separate from authenticated owner access. Profile management requires authorized account access.

What happens if my plan expires?

Plan-restricted features may become unavailable. SmartTapply is designed not to intentionally delete stored records solely because a plan expires or changes.

Can I use more than one medal or pet?

An account may manage multiple pets where supported. Each physical medal is associated with its own QR identity and activation record.

Does the QR code expire?

The printed QR identity is intended to remain tied to the medal. Access to plan features can change based on activation, plan validity, account status, or service availability.

What should I do if the medal is damaged?

Stop using a severely damaged medal if it could injure the pet. Contact support with photos and the medal or order details so the available replacement options can be reviewed.

Is medical information verified by SmartTapply?

No. Pet and medical information is primarily supplied and maintained by the account holder. Important medical decisions should always be confirmed with a qualified veterinarian.

Can I update my information later?

Yes. Authorized owners can update supported profile information from their account subject to the features available on the active plan.