Damaged on arrival

If the item arrives materially damaged, contact support promptly. Photos of the product, packaging, and order details may be requested before a replacement or other remedy is approved.

Wrong item

If you receive a materially different item from what was ordered, contact support with the order information and photos.

Customized or activated products

Eligibility to return a customized, personalized, used, or activated item may be limited unless the item is defective, incorrect, or applicable law provides otherwise.

Normal wear and accidental damage

Scratches, wear, chewing, impact damage, misuse, improper attachment, and other damage caused after delivery are not automatically considered manufacturing defects.

Refund method

Where a refund is approved, it is normally returned through the payment method or process supported by the seller or external storefront.

Testing units

A free test unit may be replaced or collected according to the specific testing arrangement. Receiving a test unit does not by itself create a cash-refund entitlement where no purchase price was paid.