Order processing

Processing begins after the seller confirms the order and required payment or test-distribution arrangements. Customized items may require additional preparation time.

Shipping time and cost

Estimated delivery timing and shipping charges should be shown at checkout or communicated by the seller. Estimates are not guaranteed delivery dates.

Address accuracy

The customer is responsible for providing a complete and accurate delivery address and contact information.

Carrier delays

Weather, customs, carrier operations, incorrect addresses, peak periods, and events outside the seller’s reasonable control can delay delivery.

Missing or damaged delivery

If a package appears lost, materially damaged, or contains the wrong item, contact support promptly with the order details and photos where appropriate.