Contact & Support

Need help with a medal or account?

Use an official SmartTapply support channel and include enough information for us to identify the issue without sending unnecessary sensitive information.

Last updated: 2026-08-20

Support channels

Use one of the configured channels below.

For faster support

  • Include the ST code printed with the medal when relevant.
  • Describe what you expected and what happened instead.
  • For a damaged or incorrect physical item, attach clear photos.
  • Never send passwords or one-time verification codes.

Testing phase

If you received a controlled test medal, you may also use the contact method provided by the person or business that supplied the test unit.